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Archive for April, 2011

  • Apr
  • 27

Why Luxury Brands Should (Probably) Welcome Newspaper Paywalls

new_york_times_paywallWhilst the era of access to free news is not coming to end, it’s becoming clear that the era of limitless access to free news, through certain channels at least, is. 

Last June, News International erected a paywall around all the online versions of The Times and The Sunday Times. In March, the New York Times followed suit, and there are rumours that The Telegraph is planning to introduce one in the autumn. 

It could be argued that those publications with the least to lose are those that have been the first to try the online subscription model. The old timesonline.co.uk lagged well behind its rivals the Guardian and the Mail Online in terms of traffic – in an increasingly competitive tussle for online advertising revenue, they were always going to lose out to their more popular rivals. 

However, the New York Times is the world’s most popular online newspaper (ahead of the Mail Online at no.2) so it’s clear that even the pack leaders are looking at a hybrid advertising / subscription model to ensure their survival. 

The fact is that although online display advertising is growing, it’s not growing as fast as online inventory.  Also, much of that growth is being driven by Facebook which, due to the data it holds on its users, is becoming an increasingly popular option for advertisers.  So newspaper publishers’ online revenues are not growing as fast as they would like. 

However, those publishers that already command significant online ad revenues have more to lose. It’s for this reason that metered systems are proving more popular than a News International ‘Berlin Wall’ style paywall where any access is charged. 

For example, the New York Times meter only starts ticking once a user has read 20 articles in a month. In addition, users can also access 5 articles a day through Google, and any article they click thru to from the NYT’s social media sites.  A similar system is said to be being considered by the Telegraph, and even The Times is rumoured to be considering a switch to this more flexible system. 

Metered paywalls may not be good news for compulsive online news consumers, but they do offer some interesting possibilities for advertisers. 

The Times’s paywall may have led to a sharp decline in users but the NYT’s metered system so far hasn’t seen such a significant fall out – daily falls of between 5 and 15% were observed by Hitwise.  For those brands with ‘masstige’ offerings looking for mass awareness, one of the key advantages of newspapers sites isn’t diminished. And with that content still delivered to audiences via Google searchers and social media channels, there’s no reason for this audience to decline significantly in the coming months. 

But things can get really interesting when you consider those who venture behind the paywall. 

First, there are subscribers – both to print and mobile editions – who are often offered free unlimited access as part of their bundle of benefits. When users are logged on, more in depth profiles can be built on them based on the content they consume and interact with.  This knowledge is attractive to advertisers looking to more precisely target their activity to audiences that are relevant. 

The other benefit for advertisers is the ability to leverage the relationships between the publications and their readers. Those prepared to spend to subscribe to a publication to get unlimited access to its content clearly have a close relationship with that publication, and brands that advertise overtly to that audience will clearly be perceived more positively, Recent research shows that advertising behind paywalls leads to higher brand and message recall and a more premium perception of those that advertise. 

A more exclusive environment and a better profiled audience – perhaps for luxury brands advertising exclusively behind a paywall may be the best option? 

It’s early days for newspaper paywalls and there’s still much research and testing to be done for advertisers.  But there’s no doubt that rather than presenting a threat to premium advertisers, they present some rather interesting possibilities.

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By: Graham Painter

  • Apr
  • 27

Rise of i Proves that Print Isn’t Just for the Over 45s

the_rise_of_i_from_The_ Independent_Perhaps the key to new product success is as simple is putting an ‘i’ in the name – it certainly seems to be the case with the ‘i’ paper, the new daily newspaper from the publishers of The Independent. 

After a shaky start at the end of last year, significant investment in advertising in January and February, including a TV campaign featuring Dom Joly and Jemima Khan, boosted i’s circulation to the 175,000 mark. The latest ABC figures for March only show a 2% dip to just over 170,000, despite the fact that the campaign has come to an end. It looks like i  is here to stay. 

Even more encouraging is the lack of impact that i’s growth has had on The Independent’s circulation, which has only dipped slightly in the 6 months since i’s launch.  In fact, it looks like i’s growth hasn’t been at the expense of any of the quality titles and that it has successfully succeeded in creating a new or, to be more precise, enticing a lapsed audience to pick up a quality newspaper. 

The secret of i’s success is in its identification of a discreet market – in this case, news ‘snackers’ – and in the creation of a quality product to meet their needs – a quick to digest and lighter alternative to the ‘3 course meals’ of news that its rivals offer. 

The latest circulation figures place i just behind its sister title, albeit it with a much smaller proportion of bulks. However, the combined circulation of i and the Independent is now almost 100,000 ahead of that of The Guardian and a similar amount behind The Times. 

 But who is reading i and how suitable might it be as an advertising vehicle for premium and luxury brands?  Ipsos MediaCT figures show 3 characteristics of i’s readers. 

Like all quality press, it has a male bias but not as pronounced as many of its rivals – 45% of i readers are women, compared to 41% of Telegraph readers and 39% of Independent readers. 

In terms of the socio-economic profile of its readers, i is premium, but not as premium as its quality competitors.  82% of i’s readers are ABC1, 1 percentage point higher than The Telegraph but behind The Guardian, The Times and The Independent. 

However, what does make i distinct is that its readership is younger than any other of its competitors – 52% of its readers are 44 or less, compared to 51% of The Guardian’s, 46% of The Times’ and 33% of The Telegraph’s, according to Ipsos MediaCT. 

So where might i fit into advertisers’ plans?  

From a demographic perspective it looks like a good vehicle for those looking to target that elusive younger, affluent male audience and those looking for a premium environment to target a younger audience in general. 

And the environment offers more clues to how it might be used as an effective vehicle.  It’s an informational read on a weekday, so more ‘factual’ brands, such as financial services and automotive, might find it a more effective platform.  It’s also more likely to be read cover to cover than its heavier rivals, so position is likely to be less of a premium. 

Such is the publisher’s confidence that they’ve announced the imminent arrival of iSaturday – a higher priced (30p vs. 20p) edition that will launch on 7th May. The paper will be similar to the weekday edition, but with an extra section called “Leisure and pleasure” which will focus on travel, food, gardening, fashion and style. This will open up the paper to other, lifestyle focused advertisers – although it will be interesting to see how a publication designed to be consumed quickly will translate into the more relaxed environment of weekend reading. 

i has proved that print isn’t dead, and that with the right content and the right marketing support it can still muster a mass following, even amongst younger consumers who are supposed to prefer their news online. 

What will be interesting will be whether, and how, its quality rivals react.  Could the ‘declining’ world of print media see more new launches in what is supposed to be the digital age?

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By: Graham Painter

  • Apr
  • 26

Mobile Commerce – Retailers Need to Get their Act Together (and Quickly)

UK_Leads_Way_in_Mobile_ShoppingIt’s clear from recent research that m-commerce has achieved rapid penetration amongst UK consumers.

According to research commissioned by Morgan Stanley and conducted by Simpson Carpenter, 27% of people say they have used their mobile to make an online purchase. 

And it seems to be set to grow at a rapid pace – the research found that 50% of people would consider using their mobiles to buy goods and services in the next year, with the volume of mobile transactions in some categories predicted to treble.

The most popular category for mobile shopping was travel – hotel rooms and travel tickets – with 11% of UK consumers having made purchases in this sector. Mobile grocery shopping was just as popular (11%) but, interestingly, large value consumer durable purchases like fridges were not far behind (7%). 

The research also found that despite the advantages that mobile offers to research and buy ‘on the go’, the majority of people survey were using their mobiles to shop at home or at work – in many cases, when they could be using a desktop computer instead. The main reason for this is the convenience and speed that using a device that is always ‘on’ offers over booting up a computer. 

‘People use their smartphones to buy when they need to access specific promotions, make a last minute purchase or when they want something with limited stock,’ explained Rachael Carpenter, Director of Retail and Consumer at Simpson Carpenter. 

However, research from Harris Interactive on behalf of Tealeaf suggests that retailers who do invest in mobile need to make sure they get it right. 

This research found that of the all the UK consumers who had conducted a mobile transaction, a staggering 83% had experienced some kind of a problem. These problems went beyond the expected connectivity and download speed issues to problems like unexplained error messages, and navigation and login problems. 

The research also found consumers intolerant of the problems they encountered – 2/3s of those surveyed said they’d be less likely to buy from a company via any of their purchase channels if they experienced problems with their mobile interface.  In addition, 86% had shared their negative experiences with others and 49% had shared those experiences via social media. 

So, as retailers consider their mobile strategy, what is all this research telling them? 

Firstly, that they need to have a mobile strategy. The UK is leading the way in mobile commerce – even ahead of the US – and consumers are increasingly expecting retailers to have a mobile presence to make their lives easier. 

Secondly, they need to understand how their consumers might use mobile in their purchase journey. Retailers need to avoid thinking about mobile as a discrete channel and think about how it can interact with other purchase channels. 

For products likely to be researched ‘on the go’ a mobile search presence might be appropriate. The same would be true for retailers with physical locations that consumers may use their mobiles to navigate to. 

Online advertising of sales, discounts or limited edition items might link directly through to mobile sites to offer consumers speed and convenience in terms of responding to these offers. Or a mobile site may be used to facilitate purchase of an item which has been previously researched on a desktop or in store. How customers use their mobile will help to define what sort of mobile browsing experience the retailer should create – in these cases, something transactional which enables people to easily connect to what they want and purchase it rather than something tailored around detailed research. 

Finally, whatever they do, retailers need to make sure they do it right.  From the ‘back end’, retailers might see mobile as an emerging and experimental channel but consumers clearly see it as just an extension of online, and they have the same high expectations and low tolerance of problems. 

Investing in a new channel serving an audience with high expectations is not without its risks – but the rapid growth of this sector means smart, well thought-through innovations will reap rewards.

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By: Carla Burgess

  • Apr
  • 11

Online Video Advertising is on the Rise – But Why?

Online_Video_AdvertisingThe latest survey from IAB/PWC on the state of internet ad spend in the UK revealed a rosy picture for online display advertising, and for online video advertising in particular.

Online display advertising spend grew by 28% in 2010, driven in part by a 91% growth in video advertising.

So why is online video advertising proving so popular? And can this growth be maintained?

Well firstly, the online video audience is growing rapidly, driven by the range of Video-on-Demand (VOD) services offered by the major TV channels and the likes of SeeSaw, YouTube and MSN Video. The IAB estimates that from January to September 2010 there were 36.7m online video viewers, up from 30.3m in the same period in 2009.   In September 2010 alone, 6.6 billion videos were viewed for 562m hours.  And the VOD services haven’t only increased the amount of video consumed online, they’ve changed what is being consumed – longer form content consumption is growing faster than shorter form.

However, advertisers need to be aware of the nature of this market. The IAB’s figures show a predominantly male audience – 2/3s of videos were viewed by men in September 2010 - and a young one too - almost 3/4s were viewed by those aged 44 or less. However, that’s not to say that those looking for female or older audiences should rule it out - part of online video advertising’s strength is its ability to reach specific, often hard to target, audiences.

The second part of this growth story is online video’s effectiveness. Research carried out by IAB and Sky found recall of online video ads to be as high as 79% (from pre-roll ads with companion banners) with click thru rates of up to 1.23% (for branded video players).  Eyeblaster (MediaMind) research found that video advertising increased dwell rates and dwell times of viewers vs others forms on online advertising, both key metrics when it comes to increasing conversions from online advertising.  In fact, research carried out by broadcasters indicated that advertising around long form content performed more strongly online then it did when broadcast on TV.

Another factor in the increasingly popularity of this medium are the targeting options – video advertising offers all the targeting benefits associated with online channels. Depending on the type of advertising selected, video advertising can be targeted geographically, contextually, behaviourally, by time of day and by specific programming. Much of the appeal to advertisers is its ability to extend the reach of offline campaigns, particularly offline TV campaigns, to target audiences that are hard to reach offline.

Given all these positives, it’s not hard to see why emarketer is predicting that online video advertising will be rivalling banner advertising as the no.1 format by 2014.

But the medium is embryonic and not without its growing pains. For example, the plethora of formats available can make it a difficult media to plan. Even the no.1 format, the pre-roll, is offered in standard,  multiple ad selector or skippable formats, depending on the publisher.

And many advertisers worry about the interruptive nature of the medium and that as it grows in popularity, so it will become an increasing annoyance. Not only do ad formats need to evolve to combat this but the way the medium is used too. At present, cut down versions of TV or cinema ads predominate – more bespoke creation of online video is required to create ads that are complementary to the content they are being consumed with rather than competing with it.

However, these drawbacks shouldn’t detract from the potential that online video advertising holds for brands, and premium and luxury brands in particular.  Video advertising offers them the opportunity to tell more of their brand story – to showcase the quality of their products and the craftsmenship behind them. Even if for many, it’s too early to commission video solely for online advertising, thought should be given to how other online video projects can be re-puposed to create this compelling form of online advertising.

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By: Carla Burgess

  • Apr
  • 11

Will ‘+1-ing’ Become More Popular Than ‘Like-ing’?

Google's New +1 Button

Google's New +1 Button

Google have clearly not given up the tussle for the ’social web’, having hit back with the recent launch of the ‘+1′ button.

Although initially the button will only be seen by a small percentage of users on Google.com, soon we’ll all be seeing  ’+1′ buttons appearing next to Google search results and ads. If, as Google expresses it, we want to flag a search result as ‘pretty cool’, we can ‘+1′ it. That means that when our friends see the site listed in search results, they’ll also see the fact that we’ve ‘+1′ed it, making it more likely they’ll click on the result. 

Even if a search doesn’t yield a result that anyone we know has ‘+1′ed, we’ll still see the aggregate of ‘+1’s for all sites listed, which is likely to influence the site that we choose.

The +1 will soon be available to website publishers to integrate into their sites, so no doubt it will soon be as ubiquitous as Facebook’s ‘Like’ button. It will also eventually be rolled out across Google’s portfolio of products, so +1’s may become a feature of banner advertising as well as search.

It’s a smart move by Google which has many advantages over it’s rival, Facbook’s ‘Like’ button.

A Friend's +1 Recommendation

A Friend's +1 Recommendation

For example, from a user perspective, a ‘+1′ will be ‘lighter’ than a ‘Like’. Many people may be put off ‘Liking’ by the fact it generates a post to their friends newsfeeds (the very reason that publishers and brands love the ‘Like’). A’ +1′ recommendation will be less ‘pushy’ – something that’s found only when your friend/contact is looking for something specific.

It’s also more targeted – appearing when your friend/contact is specifically looking for a product or piece of information on the web. And it makes sense for publishers to integrate ‘+1’s into their sites, as even though Google aren’t integrating ‘+1′ clicks into their algorithm (at least, not until they’ve monitored its usage for a bit) a friend’s recommendation will make a ‘+1′ed link more likely to be clicked.

But Google’s great disadvantage is that it’s social ‘reach’ is not as extensive as that of its rival. Only signed in Google users will be able to ‘+1′ links and sites, and Google will recognise their friends via their connections on Gmail, Buzz and Chat. Although Twitter connections may be integrated in the future, none of these channels has close to the enormous reach of Facebook. Thus, our friends ‘+1s’ are likely to be less present in our web- browsing experience than they our friends’ ‘Like’s.

Clearly Google are hoping that the ability to leave helpful tips for our friends all over the internet will be enough to encourage more of us to create profiles and connect to our friends via their products, but it’s by no means certain that this will be the case.

Many are convinced this isn’t the sum of Google’s social strategy and that there are more announcements to come, so perhaps one of these will give people more compelling reasons to create a Google profile and connect to friends, making the ‘+1′ button more effective.

What is for sure is that Google sees the social web as somewhere worth fighting over, and that fight clearly has some way to run.

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By: Graham Painter