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Archive for July, 2011

  • Jul
  • 19

What Does the Future Hold for UK Newspapers?

Sunday_Times_iPadOver the past few weeks, 2 sets of figures have been realised that help to illustrate the state of the newspaper market and the future path it might take – the ABC circulation figures for June and News International’s latest digital subscriber figures for the Times and the Sunday Times.

Unfortunately, the ABC figures do little to lighten the gloom around the sector – large year on year circulation drops have remained the norm across the quality titles. 

In the dailies market,  The Daily Telegraph’s circulation fell 9% year on year to 622,719, The Financial Times 9% to 356,194, The Guardian’s 10% to 256,283 and The Times 13% to 440,581. The mid market title’s fared better with The Daily Express losing 6% to 621,871 and the Daily Mail just 2% to 2,047,206.

Amongst the Sundays, the results were little better.  The Sunday Times lost 8% of it’s circulation to teeter just above 1m copies, The Observer lost 12% to fall to 288,928 copies and The Sunday Telegraph lost 7% to 474,722.

Again, the mid market titles fared better with The Sunday Express losing 5% to 539,478 and the Mail on Sunday actually posting a small circulation increase of 1% to 1,927,791.

Of course, as print circulations decline, online audiences continue to rise at a rapid pace with the Mail Online and The Guardian leading the way. However, the problem for publishers is that their online revenues aren’t growing fast enough to replace the lost revenues from their offline offerings.  So what’s a publisher to do?

News International thought they had the answer – start charging for the online version. In June last year, a paywall was erected around the The Times and The Sunday Times sites. The objective was 2 fold – create a new revenue stream from digital editions to replace disappointing advertising revenues and bolster the circulation of the print edition, a positive side effect of  the online version no longer being available for free.

So how have they fared?  Well, the first part of their goal has been accomplished, at least in part. After a year of the paywall, News International has declared 101,036 digital subscribers to The Times and The Sunday Times, albeit a large proportion to the iPad and Kindle editions, raising approximately £10m of new revenue. This new total has exceeded the previous digital revenues for these publications derived from advertising. And digital subscribers continue to grow, with 28% added since February, so the revenue picture’s only going to get rosier. A success story, surely?

Not exactly. The 2nd rationale has proven to be flawed – in fact, The Times print edition has lost circulation at a faster rate than it’s rivals according to the ABC figures. This suggests that although News International has perhaps tempted some ‘free’ readers back to the ‘paid for’ fold, many print readers have merely migrated to paid-for digital versions.

And those paid for digital versions aren’t as lucrative, for 2 reasons – they pay less for each edition and they’re either inaccessible (Kindle) or less attractive (iPad) to advertisers because of the extra investment involved in reaching them.

So rather than the clear the waters for publishers, it looks like the Times paywall has muddied them further. Perhaps, but what The Times has proved is that by offering multi-platform options, particularly on mobile devices, it is possible for newspapers to grow their paid-for readership. Other publications will have taken note and will be expanding the range of platform options (iPad, Kindle etc) offerings to capitalise on the opportunity no doubt, although they’ll need to offer advertisers easy and attractive ways to access this multi-channel audience to capitalise fully, rather than selling in silos as they have traditionally done.

But many will still have the dilemna of what to do with their websites – News International had little to lose with The Times as it was well behind rivals such as The Mail and The Guardian. The latter already command significant advertising revenues – a paywall simply isn’t an option.

My guess is that they’ll continue their push towards larger audiences, particularly international ones, to open themselves up to new advertising audiences. They’ll also increasingly look at ways to find out more about their readers and build closer relationships with them, perhaps even by making some specialist content premium, to make themselves a superior advertising option to the myriad of other online options.

Whatever happens, they’ll be plenty of innovation and experimentation. It’s going to be a rocky road but newspapers and newspaper sites are here to stay – there just might be some casualties along the way.

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By: Graham Painter

  • Jul
  • 19

Re-Targeting – How to Reap the Benefits (and Avoid the Pitfalls)

retargetingThere’s no doubt that re-targeting is a highly effective form of online advertising. Working on the premis that each piece of communication can only nudge consumers a short way along the purchase funnel, where better to focus spend than in advertising to people who have already been browsing your site?

But if used in the wrong way, it can also be highly damaging to brands. Stories abound of potential customers being stalked around the internet by items left in adandoned shopping baskets and getting mightily annoyed about it.

However, new research from Specific Media sheds some light onto consumers understanding of re-targeted ads and their attitudes towards them.

The research in question was conducted by Decipher and was qualitative in nature, consisting of 10 depth interviews of regular internet users of differing social statuses, ages and genders. Their findings were as follows:

  • Awareness of what cookies actually are remains low and sentiment is largely negative, at least initially. But once cookies and their usage are explained, consumers are quick to grasp the benefits.
  • Although consumers recognise advertising can be tailored to their interests, many believe what appears in re-targeted ads is coincidental.
  • Consumers are firmly in favour of viewing relevant advertising and for advertisers to employ cookies to achieve this.
  • However, consumers want information and choice.  Easy access to further information on why and how they’re being targeted would be welcomed, as would the ability to opt out, despite the fact that very few would take it up.

The lessons? Consumers are happy with relevant advertising online and are prepared to surrender some of their privacy to get it, but they want advertisers to be open with them and they want the process to be as permissive as possible.

By making  information accessible to consumers as to why they’re seeing a certain ad and what information is being used to make it possible, as well as giving them the ability to quickly and simply opt out,  brands will leverage the benefits of re-targeted and avoid most of the pitfalls.

Put simply, brands need to respect their customers online in the same way they respect them offline.  There’s no point celebrating a 1% click thru rate on re-targeted advertising if the other 99% of customers vow never to visit the brand’s website again.

Marketing is about putting the customer at the heart of every activity. Some brands have forgotten that in their excitement about re-targeting but there’s a simple way to put that right.

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By: Carla Burgess

  • Jul
  • 19

Should Fashion Brands Be Opening Shops on the Facebook Mall?

ASOS_Facebook_StoreNow that so many people are interacting with brands on Facebook , it seems natural that brands should offer their fans the opportunity to buy things from them too without the inconvenience of having to leave Facebook.  Fashion brands would seem to have the most to gain, given the fact that fashion is such a social purchase and that they have managed to build such strong fan followings.

But social media marketers can’t agree if F-Commerce is a worthwhile investment or a waste of money.

The ‘pro’ camp argues that the shops need to be where the customers are. Once people are on Facebook, they want to stay on Facebook, so let them shop in the security and comfort of their favourite social network.

The against camp argues that only E-Commerce sites can deliver a properly optimised shopping experience and they’re only a click away, so why waste money on creating a sub-optimal experience, cramped and cluttered by Facebook ads and navigation.

Both camps have logical arguments, and F-Commerce is so clearly in its infancy – 89% of UK Facebook users have not yet bought anything on Facebook – that it’s not possible to make a definitive judgement on whether Facebook shopping is a flash in the pan or something that’s going to grow exponentially in importance.

The logical route to take would be a phased approach – don’t invest in a fully-fledged Facebook store before you’ve had the chance to test some other, lower investment approaches to see if Facebook could really help you to drive sales. Here are some possible approaches you might want to consider that other brands have adopted.

1.Bring Facebook to Your -E-Commerce Store

At the simplest level, this is applying the Facebook ‘Like’ and ‘Share’ buttons to each of your product pages and displaying aggregate ‘Likes’ to users browsing those pages.

At it’s most advanced, it might be something like the Levi’s ‘Friends’ Store’. Again, using Facebook’s social plug ins, Levi’s store browsers not only see how many people have ‘Liked’ a particular piece of clothing, but which of their friends have ‘Liked’ it. Hence, shopping in the friends store becomes a much more social experience – your friends’ opinions influence your purchases without them neeeding to be with you.

2. Use Facebook as the Shop Window, But Not the Shop

This is an approach typified by Ted Baker. Although users can browse Ted Baker products in their Facebook store up to the point of purchase, a click on the ‘Buy’ button connects them to the Ted Baker E-Commerce store. This has the disadvantage of taking users aways from Facebook, but the advantage of offering them an optimised shopping experience when they’ve finished browsing.

3. Try Part of the Range

Another staging and test post en route to full F-Commerce capability is to make only part of the range available, or very specific products, to test the water before launching a full fledged Facebook store. Victoria’s Secret do this by offering the ability to purchase Gift Cards only in their Facebook shop.

4. The Full Store

If the staging post along the way you’ve chosen has proven to you there’s potential for a fully fledged F-Commerce ship, then the investment is probably worthwhile. Your aim will be to create something like ASOS has – a full functioning replica of their ecommerce site that works entirely within Facebook without the user having to leave the social network at any stage.  The ultimate F-Commerce shop is one that brings together the best of functionality from your E-Commerce site, and the best social aspects of Facebook to allow users to interact with their friends whilst shopping.

The more brands that jump on the F-Commerce bandwagon, and the better experiences they offer, the more likely consumers are to expect Facebook stores in the future. We’d suggest that you take at least a tentative step along the road outlined to find out if F-Commerce is for you and your customers otherwise you could find your competitors a couple of steps ahead and reaping the benefits.

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By: Carla Burgess

  • Jul
  • 5

Men’s Magazine Readership – ‘Lad’s Mags’ in Terminal Decline?

FHM_Mag

The decline in the ‘lads mag’ sector has yet to reach it’s nadir, according to the latest figures from the National Readership Survey.

Men’s weeklies Nuts and Zoo have seen alarming drops since the last survey 3 months ago, with period on period falls of 10% and 18% respectively.

And the more ‘laddish’ of the monthly men’s mags failed to stem their declines – FHM’s readership fell by 6% period on period and Loaded’s fell by 5%. Even Esquire’s readership fell by 5%, although it managed to grow it’s ABC1 readership by 3% in the same period.

However, it’s a little early to write off the ‘lads mag’ sector altogether. Although an almost terminal decline seems to have set in, these title’s still secure considerable readerships – for example, Nuts is still read by over 1/2 million men, and FHM’s readership still tops 1m, although only just.

However, men seem to be shifting their emphasis from members of the opposite sex who look good, to keeping themselves looking good. Natmag’s title Men’s Health, after overtaking FHM to become the leading men’s magazine in the last survey, has surged further ahead, growing it’s readership by 6% overall and by 13% amongst ABC1s. Its a similar story for Dennis’ Men’s Fitness, which has seen a readership increase of 4% overall since the last survey and 8% amongst ABC1s.

And it’s not just their bodies that men are looking to improve – the other noticeable winner in the latest survey is The Economist which grew it’s readership by 12% period on period and by a remarkable 20% amongst male readers.

It’s too simplistic to paint a picture of men abandoning their copy of Zoo and signing up for a copy of The Economist instead, but men’s magazine’s are seeing a fundamential shift in their readers’ priorities. Can and will the lad’s mags change tack? Perhaps. But what is clear is that in a world which is getting ever more competitive, titles that add value and can give men an ‘edge’ are triumphing at the expense of those that appeal to more frivolous pursuits.

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By: Graham Painter

  • Jul
  • 5

Is Facebook Losing Users in the US and UK?

We’ve all become so used to the unstoppable march of Facebook that a recent story posted on a blog ‘Inside Facebook’ caused a bit of a stir. Facebook seemed to be losing users – almost 6m in the US and more than 100,000 in the UK between the beginning of May and the beginning of June. And the source? The data from Facebook’s own advertising tool.

Facebook was quick to publish a retraction. In a statement, it said it was very pleased with its growth and that the tool Inside Facebook had used was designed for broad estimates of advertising audiences, not tracking overall growth.

However, the news was followed swiftly by the results of a survey commissioned by Marketing that showed almost half of UK Facebook users surveyed had thought about leaving, or had already left – seeming to back up Inside Facebook’s findings.

So what’s the true story? Is Facebook starting to lose its appeal? Or are these findings merely seasonal variations or anomalies thrown up by inaccurate tools?

A wider survey of measurement sources shows a contrasting picture to that initially reported by Inside Facebook. Figures from Nielsen, ComScore, Compete and Quantcast all show net gains, rather than losses, in monthly unique visitors to the US version of Facebook in May. And UKOM/Nielsen figures show record traffic for the UK version in May, with 28.6 million people visiting the site.

But what about the Marketing survey? Traffic may be up but it can’t be healthy for almost half of existing users to be considering leaving? That’s true, but there is a big difference between what people do and what they say they’re going to do. And most of those surveyed who had considered leaving were in the ‘Yes, but I’ll stick with it for now’ category – hardly the sentiment of people commited to abandoning the service anytime soon.

So perhaps Inside Facebook’s story was a storm in a teacup after all?

Perhaps, but it has identified one insight – Facebook growth is beginning to slow. Taking a look back over the past 6 months, the US statistics from the likes of ComScore, Nielsen et al very rarely agree, but they do all show ‘patchy growth’, with traffic up some months and down others on an overall upward, but decelerating, trend. This is hardly surprising – Facebook is the 2nd most visited site in the UK and US after Google ,after all.

Slowing_Growth_of_Facebook_in_the_US

As Facebook reaches maturity in early adopter markets, such as the UK and the US, its growth will continue to slow. And users around the fringes will start to fall away – Marketing’s survey found that between 8 and 13% of its users, varying by age group, had stated they were definitely going to leave.

But Facebook remains the social media ‘default’ for most. And it maintains a remarkably engaged user base – over 50% of its users log in every day, a stat that has remained remarkably consistent over the years despite its rapid growth.

So we’re not seeing the beginning of the end of Facebook, but perhaps, in developed markets at least, the end of the beginning.

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By: Carla Burgess