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  • Feb
  • 7

5 Myths About Marketing to Affluents Online

5_Myths_about_Marketing_to_Affluents_OnlineLast week, we came across an interesting piece of research regarding affluents and digital media we thought we should share. 

It was conducted last year by Ipsos Mendolsohn in association with the Interactive Advertising Bureau and concerned the use of and attitudes towards digital media by affluent consumers. In this case, ‘affluents’ were defined as those with household incomes over $100,000 (the top 20% of earners).  And although the study was conducted exclusively in the US, we believe thay many parallels would be found amongst UK affluents.

The findings concurred with our own experience but conflicted with many of the myths that circulate about affluent consumers, namely: 

1. Affluent Consumers are More Difficult to Reach than their Less Affluent Counterparts

 This is certainly true of traditional media channels such as TV and radio – in both cases the research found that affluents spent just half of the time consuming TV and radio content than the general US population did – but not of digital media, where it was found that affluent consumers were easier to reach. 

The reasons? They’re more likely to use the internet (98% vs. 79% of the general US population), spend more time online (26.2 hrs per week vs 21.7 hrs per week) and are more likely to own digital devices such as smartphones and tablets when compared to the general population. 

In fact, 79% of them agreed that their lives had become ‘intertwined with technology’.

 2. Affluents Don’t Like Online Advertising 

In fact, affluents were more likely to understand and support (57% vs. 53%) the ad-funded content model than the rest of the US population, realising that publishers needed advertising to support their online activities. 

3. They’re Too Busy to Consume Advertising 

Not true, at least according to this research.  88% had recalled seeing a digital ad compared to 85% of the general US population. And the number of ads they recalled seeing was higher too – 21 in 7 days vs. 20 for the general population. And because of the higher penetration of smartphones, they were more likely to have been exposed to mobile advertising (42% vs. 39% for the general population). 

4. They May See Online Advertising, But They’re Not as Likely to Respond to It 

Wrong again.  Affluents were more likely to become a fan on a social networking site after seeing online advertising, more likely to make purchases (both online and offline) and more likely to share information via email, Twitter or Facebook etc. 

5. Affluents are Less Likely to Share Information About Themselves Online

In fact, the research found US affluents were happier to share information about themselves (32% vs 26% of the general US population) in order to get a better customized online experience. 

In the UK too, affluent consumers are more likely to be online, will spend more of their time online and will access the internet via a wider range of digital devices than their less affluent counterparts. Given this, the reticence of premium and luxury brands to engage deeply in digital channels becomes all the more puzzling. 

In truth, they should be innovating at the sharp end of digital media and many of the successful brands, such as Burberry, are doing exactly that.

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By: Graham Painter

  • Feb
  • 7

How Digitally Competent are Europe’s Niche Fashion Brands?

Digital_IQ_Index_European_Niche_Fashion‘While digital continues to dominate, many of Europe’s niche fashion brands remain absent online.’

That’s the rather damning verdict of Professor Scott Galloway and his team at L2, a thinktank for digital innovation based at NYU Stern, after they turned their Digital IQ lens on to the world of niche fashion in Europe.

Digital IQ is a weighted scoring system to assess the digital competence of luxury brands. Brands are rated in 4 categories – their site (40% of the final IQ rating), their digital marketing (search, display and email marketing, 30% of the rating) and their social media (15%) and mobile marketing efforts (15%).

Brands are then ranked into 5 categories based on their IQ score – from Genius (140+) and Gifted (110-139) to Challenged (70-89) and Feeble (<70).

The reason for Galloway’s damning verdict on the sector?  Well, no brand was able to claim ‘Genius’ status and only 10 of the 46 analysed were rated as ‘Gifted’. By contrast, 32 were rated as either ‘Challenged’ or ‘Feeble’.

Most niche fashion brands were found to underperform on a range of metrics:

- 1/3 were still not selling online.

- less than 1/2 were participating in paid search, with only 43% purchasing their own brand terms on Google.

- their adoption of the 3 big social media platforms lagged well behind the global fashion players and even those that had adopted them often had rudimentary presences. For example, only 23% of the Facebook pages had a custom landing page.

- only 1/3 offered any sort of mobile experience, with 18% of brands in the sample having a mobile site and 17% offering an application. Even for those that did have mobile sites, less than 30% offered a m-commerce option or a store locator.

But it wasn’t all doom and gloom.

Both Vivienne Westwood and Superdry were praised for their Facebook presences – with Superdry in particular held up as a shining example of what can be achieved with regionally focused pages. In addition, both Aubade and Lancel were praised for achieving both significant followings and high levels of engagement on Facebook.

Stella McCartney were commended for their successful twitter persona with close to 200,000 followers (as at October 2011 – well ahead of their nearest rival JP Gaultier at 18,000) and for their interactive iPad app.

And the crown for most gifted niche fashion brand was scooped by Agent Provocateur, which won praise for the quality of their site experience, particularly their personalisation options, their social media integration across channels and the quality and popularity of their YouTube channel. In addition, Agent Provocateur was one of only 2 brands in the sample to offer both a mobile site and an application.

Galloway’s contention is that Digital IQ directly relates to shareholder value, and hence luxury brands that fail to embrace it are doing their shareholders a disservice. Given that the consumers of luxury are more likely to consume digital media, and are more likely to consume that media via a range of channels including mobile, he’s got a point.

Digital innovation is one area where the niche brands can genuinely compete with the global fashion players, unlike traditional media where the winner will always be the brand with the deepest pockets. And examples from the US such as Kate Spade, Tory Burch and Oscar de la Renta show that it can be done. European niche fashion brands need to grasp the digital ‘nettle’ if they’re going to thrive in the competitive world of 21st century fashion.

To download the Digital IQ Index for European Niche Fashion, click here.

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By: Graham Painter

  • Feb
  • 7

Should Brands Be Interested in Pinterest?

Lands_End_on_PinterestIt happens pretty regularly these days – a new social service is trumpeted across the marketing media as the next big thing.  Most fizzle, or remain mired in only a small niche of users.  But every now and again, one comes along that has real potential, and Pinterest falls into that category. 

So what is it exactly? 

In marketing speak, it’s a visual curation tool. In plain English, it’s a service which allows its users to create virtual mood or pinboards and share them with others. 

The first hurdle to overcome for interested users is that it’s an invitation only service at present. Once users have been invited by an existing user and are signed up, they can share photos that they find online (or create themselves) by ‘pinning’ them (much like a ‘Like’ on Facebook or a +1 on Google.) As long as they’ve downloaded the toolbar, users can ‘pin’ images and videos from any website and the picture will appear on their Pinterest board. Once ‘pinned’, items can be used to create a number of themed ‘boards’, and followers of that user can ‘re-pin’ items to their own boards. Users can also share their boards on other social networks such as Twitter and Facebook. 

How is it used?  Well, at present in any function where a mood board is a useful tool – so by designers collecting and demonstrating ideas for schemes, by fashionistas creating looks, by families sharing tips like recipes and useful products, by brides-to-be collecting ideas for their weddings etc. 

And why is it attracting so much attention?  Well for 2 reasons. 

Firstly, between September and December last year, Pinterest grew from 1.68m unique users to 7.21m – an increase of 369%.  Other reports suggest that up to 5m people are logging in per day and spending an average of 14 mins on the site. Whatever the exact figures, everyone agrees it’s growing rapidly. 

The other aspect of Pinterest that’s really capturing the attention of brands is the amount of referral traffic Pinterest is generating.  Figures from the Shareaholic survey for January ‘12 found Pinterest just behind Twitter in referrals, having driven 3.6% of referral traffic in the month compared to Twitter’s 3.61%. That puts Pinterest ahead of services with significantly bigger followings like Google+ and LinkedIn, hence making it a platform with potential to create real user engagement and drive real business. 

Opportunities abound for brands on this platform, as long as they think creatively and don’t use it merely as another mini website.  Fashion and beauty brands might create boards to demonstrate different looks, or might use the platform to showcase the looks that their customers have created. Or boards might be created around different customer groups or occasions – party frocks, summer wedding etc. Pinterest also allows users to add prices and link back to ecommerce sites. 

Pinterest also has potential for competitions – such as Lands Ends’ ‘Pin It to Win It’ – and for crowdsourcing, like asking followers to create boards of their favourite clothes, or to photograph themselves in their favourite outfits and pin them. 

But any brand that is interested in participating needs to understand the demographics of Pinterest users initially.

At present, it’s heavily female dominated (80/20), with a bias towards lower incomes (most are in the $25-$75K category) and families – so fashion, jewellery and beauty brands with accessible offerings will see the potential. We’ve seen no figures yet on the UK following and it would be fair to say Pinterest is primarily a US phenomena – although trends have a habit of spreading rapidly across the Atlantic.  And even the top brands on the platform only number a few thousand followers, albeit numbers are growing fast and those followers seem to be highly engaged as the referral traffic demonstrates. 

So Pinterest is not for every premium and luxury brand, and some of the oportunities that Pinterest allows brands – such as to create themed pages – could be easily transplanted to brands’ ecommerce sites where they will probably have greater impact. 

But it’s certainly one to keep a close eye on and – if the demographic appeals and you can secure an invitation – to have a dabble with.  For brands with highly visual products and with creativity at their core, it could be a highly effective platform for promotion.

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By: Carla Burgess

  • Jan
  • 24

Are Tablets, Rather than Smartphones, the Future of e-Commerce?

Are_Tablets_Rather_Than_Smartphones_the_Future_of_eCommerceIf you’ve just signed off your mobile site, designed with smartphone users in mind, and are about to tick that box on your ‘to do’ list which says ‘mobile website’, some new research may require you to think again.

Consultants Logan Tod & Co.’s 6th Annual Online Future Shopping Index found that tablets had come from nowhere in the past 12 months to rival smartphones for online purchasing.

Their survey, conducted at the end of last month, found that 14% of their respondents had used an iPad or other tablet device to make a purchase for Christmas 2011, compared with 15% who had used a smartphone – this despite much lower penetration of tablet devices. Their prediction was that 2012 would see online sales from tablets at least equal those of smartphones.

However, tablet users aren’t just more likely to use their device for online shopping, they spend more when they do too.

Recent analysis by Adobe of 16.2 billion visits to 150 online retailers found that tablet user spent an average of $123, 54% more than smartphone shoppers ($80 average) and 21% higher than PC users ($102). Conversion of tablets users to puchase was found to be almost 3 times higher than smartphone users (2.3% vs. 0.8%), in part explaining the increased usage found by Logan Tod despite the much lower penetration.

As smartphones become  more affordable and their adoption approaches ‘mass’ levels (penetration in the UK is nearing 60%), their ownership becomes less a sign of affluence. However, tablet owners, because of the luxury nature of the device in terms of price and utility, are more likely to be earning above the average and may represent a better focus for the efforts of premium and luxury marketers.

The problem for those who have already constructed their mobile site with smartphone owners in mind is that tablet owners appear to approach the shopping experience in a more relaxed mode than those shopping on smartphones.  Hence, the limited text and smaller images and graphics which appeal to smartphone owners grappling with small screens and overloaded 3G networks are not going to appeal to tablet users whose devices have the ability to showcase high quality images and are likely to be hooked up to the wifi at home.

As with all mobile conundrums, the best starting place for a solution for your brand is your own site metrics and an understanding of how many mobile users are visiting your site, what devices they’re using and what they’re trying to do.  But these surveys would suggest that your optimum e-commerce strategy may need 3 strands (PC, smartphone and tablet) rather than 2.

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By: Graham Painter

  • Jan
  • 24

Facebook Update – Timeline Apps and Featured Stories

Artfinder_App_on_Facebook_TimelinesDespite being announced at the f8 Developers’ Conference in September, Facebook’s new timelines – a new way to present profiles from birth until the present – didn’t start to roll out in earnest until December.  However, the momentum of those changes gathered pace with the announcement of the release of 60 new timeline apps last week.

With the new apps, offered by the likes of travel review site TripAdvisor, the recipe network Foodily and film review site Rotten Tomatoes - people will be able to personalise their timelines dependent on their interests.  And once the user has loaded the app and decided what they’re going to share with who, their timelines will automatically be updated with their activity in that app in real time.

The potential rewards for brands are obvious. As apps are used, they create a constant stream of viral marketing messages that appear in friends newsfeeds and tickers.  Spotify’s music app is a prime example – one of Facebook’s original timeline partners, the music streaming site has netted an estimated 7m new subscribers since its launch. And Facebook announced with the release of these new apps that the door is now open for any brand to develop and submit their own app.

Even if brands don’t create their own apps, there may well be benefits to using existing apps for marketing purposes if they have an established Facebook audience.  Private galleries might share, or encourage visitors to share, their collections on art sharing app Artfinder,  food brands might create and share their own recipes on Foodily etc.

In addition to this development, Facebook has also announced the rollout of a new form of advertising – Featured Stories.  Featured Stories will work in the same way as Sponsored Stories – the ads will only appear to those people who’s Facebook friends have interacted with the advertiser.  But Featured Stories will appear, clearly flagged, in the friends’ newsfeeds rather than in one of the advertisng slots on the right hand side of the screen.

Featured Stories will be carefully rationed, at least at first, to one per newsfeed per day but it will be interesting to see what impact they have on click thru rates.  Featured Stories also open up the possibility of advertising to Facebook’s growing market of mobile users, although mobile users won’t be included in the initial roll out.

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By: Carla Burgess