Cream

News

Follow Us

Archive for the ‘Advertising’ Category

  • Jan
  • 10

7 Ways to Maximise the Performance of Your Online Display Campaign

Clients of Cream will be familiar with MediaMind  and their digital advertising solutions. MediaMind also publishes regular studies into the effectiveness of online advertising and their latest research, entitled ‘7 best practices for building a smart ad’, is one of their most comprehensive to date.  It’s the result of the analysis of over 300,000 ad creatives and over 1 billion ad impressions with the aim of discovering which environments and which creative treatments work best.

But before we discuss their recommendations, it’s worth introducing you to 2 specific measurement concepts which MediaMind has pioneeered. 

The first is dwell rate, which describes the proportion of impressions that have engaged with a rich media ad – be that by touch, interaction or click.  The second is dwell time, that being defined as the duration of the dwell, in seconds, for users who engaged.

MediaMind has found dwell rate and dwell time to be more indicative of the impact of an ad than the traditional metric of CTR as much of the user activity in reaction to an online ad occurs ‘post impression’.  MediaMind’s own studies have found that users who were exposed to campaigns with high dwell were 3 times more likely to search for a brand related keyword as compared to those who were exposed to campaigns with low dwell.

In addition, campaigns with high dwells boosted advertisers’ site traffic by 69% on average and improved page views and time spent on the site.

So armed with dwell rate and dwell time as our primary measures of ad impact, let’s look at MediaMind’s 7 recommendations:

1. Use Video

Using video ad formats increases dwell rate by 22% because the movement of the video attracts the user’s eye away from the largely ’static’ content of the publisher’s page.  And because video allows the user to stay with the ad for longer, video ads also enjoy an 11% higher dwell time.

2. Initiate Your Video Automatically

If the movement of a video ad draws the eye, then it makes sense for this movement to begin automatically when the user hits the page rather than being user-initiated.  Auto initiated ads enjoy higher dwell rates and CTRs than their user-initiated counterparts.

3. Match the Ad with Site Creative

Contextual relevance is key – MediaMind’s study found that ads surrounded by relevant content saw sharp increases in performance. Not only is content a powerful indicator of intent, people are more likely to spend more time consuming specialist content, and are therefore more likely to notice and engage with ads.

4. Use Richer, More Visible Ad Formats

As a rule of thumb,MediaMind found that the richer the format, the higher the level of engagement (although this isn’t always the case – at Cream we’ve sometimes found that static campaigns can outperform flash campaigns).

Homepage takeovers, expandable banners, peelback banners and video extensions were found to increase the average dwell duration. Commercial breaks, floating ads and overlays commanded high attention from users and therefore resulted in higher dwell rates (albeit combined with lower dwell durations).

5. Use Synched Ads

Synching ads involves taking 2 different placements and creating one unified experience, and it’s an experience which creates impact without being too intrusive like some other rich media formats.  Both dwell rate and CTR were observed to increase, even when compared to running 2 different regular ads on the same page.

6. Take Advantage of Dynamic Creative Optimisation

This process involves the ad server combining different creative concepts with different copy treatments and serving the ad that delivers the greatest level of interaction from users – be that clicks, conversions, dwells or a combination of those actions.

Effectively, clients don’t have to make a call on which creative they believe will be the most effective as the ad server discovers that via trial and error and then focuses on the most effective execution.

Unsurprisingly, dyamically created campaigns saw a 6% increase in dwell rate and a 10% increase in dwell time.

7. Integrate Exchanges into your Media Buy

Incorporating ad exchanges into campaigns was found to boost return on investment and lower cost per conversion.

To help marketers digest these 7 practices, MediaMind have produced an infographic which we’ve included below.

The full report, which includes benchmarks for ad performance by region and country, can be downloaded here.

7_Ways_to_maximise_the_performance_of_your_online_display_campaign

 

 

Share and Enjoy:
  • Twitter
  • LinkedIn
  • Facebook
  • Google Bookmarks
  • Tumblr
  • email
  • Print

By: Carla Burgess

  • Dec
  • 12

How Important is Environment to Online Advertising?

How_Important_is_Environment_to_Online_Advertising

It’s the perennial online advertising conundrum for premium and luxury marketers – hand-pick the environment for your brand’s advertising or opt for an RoI driven, but blind, approach. 

Both arguments have their merits but as demands on marketers grow to deliver demonstrable results, the lure of performance-driven advertising becomes ever more irrisistable. 

So 2 pieces of research from AOL and the AOP released last week make for interesting reading. 

AOL’s study, which quizzed 1,200 consumers and was conducted in association with GfK NOP Media, found that environment was key in delivering the best engagement levels. Almost 1/3 (29%) of their respondents  said they would feel more positive about a brand if it was advertised on a site they trusted.  And once users felt they could trust a site, they were more likely to respond to advertising and buy the products advertised. 

AOL’s research found 4 factors crucial in building trust amongst users – good quality information, emotional attachment, prominent user involvement and modernity. Websites that ticked these 4 boxes were more likely to be visited regularly, to enjoy higher levels of participation and sharing and to be more fertile environments for advertisers.

The study by the AOP,  with a sample of 2,000 users and conducted in association with ComScore, shed greater light on which sites were more likely to be trusted and which weren’t. 

Their research found that 62% of users were more likely to trust advertising on original content sites – classified by them as the sites of UK newspapers, UK commercial TV and radio, UK magazines and trade or business publications. 52% were found to ‘trust’ advertising on portals (e.g. MSN, Yahoo) and just 32% trusted advertising on social networks. 

In addition, 41% of the respondents said advertising on original content sites was more relevant to them and of high quality, compared with just 19% on portals and 18% on social networks. Where trust in an online environment could be demonstrated, site visits to the advertiser’s brand site was increased by 37% on original content sites. 

Of course, advertising performance is not just based on trust in the environment – AOL’s study also underlined the importance of relevancy to site content and quality of the advertising itself – but trust clearly plays a key part, and probably more so for premium-priced products. 

The problem with taking a purely RoI based approach to online advertising is that decisions can be taken based on only part of the picture.  As we’ve discussed before, a great part of the relevance of online ads is the impact they have post impression on brand preference and favourability – factors which can result in ‘post impression’ visits to the advertiser’s website and factors which will be overlooked by taking a pure CTR or CPC based approach.

Of course, part of the RoI calculation is based on investment, and costs are higher in known online environments then when bought blind, but these 2 studies would suggest that brands should be hand-picking their online environments based on their authority and relevance, just as they do in the offline world.

Share and Enjoy:
  • Twitter
  • LinkedIn
  • Facebook
  • Google Bookmarks
  • Tumblr
  • email
  • Print

By: Carla Burgess

  • Nov
  • 1

Which Media Deliver the Best RoI?

Which_Media_Delivers_the_best_RoINo sooner had we reported recent research from ThinkBox which claimed that TV was the medium which delivered the greatest return on investment than that research is contradicted by a new study.

ThinkBox’s research, which analysed campaigns over a 5 year period, found that TV returned £1.70 in profit for every £1 spent, compared to £1.48 for radio, £1.40 for press, £1.06 for online static display and £0.45 for outdoor.

In addition,the study found that TV was the best medium for delivering sales uplift – 2.5 times more effective than it’s nearest rival, press.

However, the results of GfK’s Media Efficiency Panel, released last week, drew very different conclusions.

Their research tracked customer response to 8 major cross-media advertising campaigns from FMCG brands that ran in the last year, across a panel of 7,500 consumers. Sales uplift was measured in the 2-4 week period after the campaigns had finished.

Their findings contrasted sharply with those of Thinkbox’s study. In this case, TV delivered the worst RoI of the media measured – just 43p for every £1 spent.  The best performer was online activity, which delivered an average 75p for every £1 spent, following by press at 66p and Outdoor at 53p.

Online was also found to deliver the best sales uplift – 9% on average as compared to print’s 8%, TV’s 7% and outdoor’s 6%.

So how can 2 seemingly thorough pieces of research draw such widely differing conclusions? The differing scopes and methodologies offer some clues.

For example, ThinkBox’s research incorporated only static display: GfK’s included more effective formats like online video advertising and search, which would have boosted effectiveness scores. GfK’s research only measured short term RoI, measured over 2-4 weeks, something which is going to favour more responsive ad formats such as search and online display. In addition, GfK’s study focused on FMCG only, a sector which already heavily invests – and perhaps over-invests as the research would suggest – in TV. And finally, one could cynically suggest that one survey was sponsored by a body responsible for promoting commercial TV advertising and the other study was conducted in association with Google, a body with a vested interest in online marketing, so the results are compromised by their sponsors.

In truth, arguments about the absolute effectiveness of any medium are rather too general and largely unhelpful. Campaigns rarely happen in one medium, and it’s exceptionally difficult to isolate the impact of any particular medium when all media will be playing differing, but mutually supportive, roles in the purchase process. Understanding how media can work together to optimum effect is the question that most marketers should be striving to find the answers to, and it’s here that GfK’s research does unearth some interesting insights. 

For example, their findings did demonstrate that online activity can deliver substantial reach – in this case, 34% of their panel.  This doesn’t rival TV, with a 73% reach, but it is close to that delivered by press (39%) and exceeds that delivered by outdoor (29%).

But perhaps the most interesting finding was the incremental reach that online delivered. Between 25% and 63% of individuals exposed to at least one online ad were never exposed to the respective TV advertising and 46% of people exposed to YouTube and other online videos ads had no contact with the corresponding TV ads for that campaign.

In this case, online activity was not only found to play its traditional ’sharp end of the purchase funnel’ role of turning interest into action, but to expand the reach of campaigns into hard-to-reach, particularly younger, audiences who tend to escape traditional media activity.

The lesson from these findings is to think digital at the very earliest stages of planning – to understand how it can enhance and extend the reach of your campaign to audiences who may well not see any other channel executions – and not see it as purely a support for traditional media.

Share and Enjoy:
  • Twitter
  • LinkedIn
  • Facebook
  • Google Bookmarks
  • Tumblr
  • email
  • Print

By: Graham Painter

  • Nov
  • 1

Which Fashion Brands Boast the Best Digital Strategies?

Which_Fashion_Brands_Boast_the_Best_Digital_Strategies‘Most fashion brands still approach digital as a series of pet projects rather than presenting a coherent multi-platform strategy.’

This rather critical summary comes from the latest piece of research from the L2 Digital ThinkTank, released last month.

Headed by Professor Scott Galloway of NYU Stern, L2 has been releasing its Digital IQ research since 2009. For the first time, the Digital IQ reports have been broken down by industry, giving Prof Galloway and his team more scope to comment on the performance of each individual sector.

With the invention of Digital IQ, Galloway and his team have attempted to create a universal measure for the digital competence of luxury brands.  Each brand is rated on 4 criteria:

Their sites, which account for 35% of their overal Digital IQ Index, including appraisals of their functionality and content and the translation of the brand online.

Their digital marketing (25%), rating their overall performance in disciplines like search, online display advertising and email.

Their social media efforts (25%), scoring their performance on Facebook, Twitter, YouTube and Tumblr.

And their mobile strategy (15%), including mobile sites, apps and other mobile innovations like SMS.

Once scored, brands are then classified as ‘Genius’, ‘Gifted’, ‘Average’, ‘Challenged’ or ‘Feeble’ dependent on their overall rating.

So which are the brands their fashion peers should holding up as digital paragons of virtue?

Unsurprisingly, Burberry lead the pack, praised for their sector leading Facebook page (boasting more than 9m fans), an unconventional site which successfully blends content and ecommerce and their continuing innovation on new platforms such as the photo sharing and filtering app Instagram.

But the number 2 slot went to Kate Spade, proving that a thirst for well thought-through innovation is a remedy for a lack of resource and heritage when successfully translating a luxury fashion brand online.  Kate Spade was praised for its customer centric shopping experience, including sharing plug-ins and customer service integration, its integrated and innovative approach to social media, its RoI-driven approach to digital marketing and its desire to experiment with new concepts like F-Commerce.Digital_IQ_Ratings_for_Luxury_Fashion_Brands

But this year’s Digital IQ Index also shows how quickly brands can fall from their perch if they fail to keep up with the pace of innovation.  Hermes’ rating fell 35% on last year, primarily due to a site which the authors felt dated in terms of functionality and technology. And even Oscar de la Renta, a brand which leads the way in social media innovation, was criticised for scant updates to their ecommerce site and a lack of a mobile presence. 

It’s Galloway’s contention that Digital IQ relates directly to profitability and shareholder value, so what can brands do to boost their IQ in the eyes of the L2 team?

In terms of sites, it’s about getting the blend right between content and ecommerce.  Despite 67% of EU consumers claiming they research their luxury purchase online before buying, still 1 in 5 luxury fashion brands in the survey aren’t offering ecommerce capability.

With regard to digital marketing, it’s leveraging simple RoI-proven techniques such as search and email to maximise sales. Kate Spade were praised for their practise of automatically emailing all those who abandoned shopping carts with a free shipping offer to entice shoppers back to the site.

For social media, it’s not just about fan building but engagement and integration. For example, despite 57% of affluent consumers reporting that information gathered on social media influences their luxury purchases, only half of the brands in the survey had implemented sharing features on their product pages. The report noted that brands utilizing social sharing enjoyed twice the year on year traffic growth of those that hadn’t.

And finally, for mobile it was moving beyond the legacy iPhone apps created in the past couple of years and creating m-commerce sites and new apps with genuine utility and stickiness. Galloway and his team highlighted the fact that just 18% of the brands in the survey maintained an m-commerce site whilst 40% of affluent consumers accessed the internet daily through a mobile phone.

The overall learnings from the report are that although fashion brands need to innovate to stay ahead of their rivals, many are innovating at what can only be described as the ‘bleeding edge of technology’, putting time, effort and money into projects that will struggle to deliver any sort of commercial return.

The bedrock of any commerically successful digital strategy is getting the basics right and many of the brands in the survey would be served better by getting on with the nitty gritty of RoI-driven digital marketing than moving from one headline grabbing initiative to the next.

For a full copy of L2’s Digital IQ Index, just email ben@creamuk.com and we’ll be delighted to send you a copy.

Share and Enjoy:
  • Twitter
  • LinkedIn
  • Facebook
  • Google Bookmarks
  • Tumblr
  • email
  • Print

By: Graham Painter

  • Oct
  • 17

Who’s Spending What and Where? Latest Media Spend Trends

It’s the conundrum facing all marketers, and it’s one that’s becoming ever more pressing as marketing becomes increasingly results focused – how should I be proportioning my marketing spend to achieve maximum return on investment?

Of course, the answer is different for every product and brand, but one useful input into this process is ‘what is everybody else doing?’ and it’s here that Ofcom’s recently released Communication Report for 2011 can help.

The report, produced annually, examines a wide range of communication trends from media consumption habits to smartphone adoption. It also includes figures from a wide range of sources which analyse advertising spend by media from 2005 to 2010. Here are the key findings:

- Spend on internet advertising, including search, display and classified, has more than trebled proportionally since 2005, from 8% of overall spend to 26% in 2010.

In the first year of the recession, between 2008 and 2009, it was the only spend category which grew in absolute terms, overtaking TV to become the largest single spend category in 2009 – a position it retained (but only just) in 2010.

Throughout the 5 year period, most of the growth has been driven by increased search spend, which has not only grown in absolute terms each year between 2005 and 2010 but has also grown as a proportion of overall online spend – from 56% in 2005 to 61% in 2009.

Internet_Advertising_Spend_by_Category

Expenditure on search advertising grew yet again between 2009 and 2010, by 9%, but for the first time its share of internet ad spending fell – from 61% to 57%. This proportional fall was driven by the phenomenal growth of online display advertising. In 2010, online display ad revenues increased by 33%, driven entirely by the growth in Facebook advertising. Facebook accounted for over 41% of all online display advertising in 2010. Online advertising expenditure across other media actually fell by 3%. 

- So which sectors have been losing out as marketers shift their budgets online?

Well, it’s not TV, which has proven to be exceedingly resilient. TV advertising revenues enjoyed their best year last year since 2005, buoyed by the World Cup, and TV still commands 26% of overall spend (compared to 25% in 2005).

The main losers have been newspaper and magazine advertising. The former is down from 30% of overall spend in 2005 to 21% in 2010 and the latter down from 12% to 7% in the same period.

UK_Advertising_Expenditure_by_Category

Given the sharp falls in circulations seen by newspapers in particular, these falls in spend are hardly surprising. What is frustrating for the publishing industry is that they haven’t been able to reap the full benefit of the growth in online display advertising as Facebook has stolen their thunder. It’s no wonder that the advent of the tablet computer is seen by many in the industry as a means to claw back not only subscription revenues but ad revenues too.

- So are mobile ad revenues growing as fast as publishers would like them to? Well, they’re growing rapidly, but from a very small base.

Mobile advertising revenues almost doubled in 2010 from £36.7m to £83m but the mobile advertising market ended the year only 2% of the size of the overall internet ad market.

Search based advertising drove most of this growth from a volume perspective, growing by 172% in 2010 and growing its share of overall mobile marketing from 54% to 66%.

Mobile display advertising may be losing share, probably due to the limitations of screen size when viewing advertising on mobile phones in particular, although ads do dominate more page real estate than their PC-viewed competitors.  The growth of the tablet market, both through the established market leading iPad and new entrants such as the Kindle Fire may do something to redress the balance.

The other interesting fact about mobile advertising is that its client base is becoming broader. A discipline dominated by the entertainment and media sector, accounting for 66% of spend in 2009, is now much more diversified with sectors such as Finance, Consumer Goods and Automotive seeing significantly increased spends.

Top_5_Mobile_Advertising_Sectors

In general, Ofcom’s report shows that brands are still probably more wedded to ‘old media’ than perhaps they should be, particularly premium and luxury brands whose affluent consumers are more likely than the mass of the population to be consuming their media online, be it via their PC or mobile device. Progressive brands such as Burberry are reported to be as spending as much as 60% of their on digital – well above the average.

But offline media still has a role to play in delivering impact, tangibility and in being ‘interruptive’ in a way that consumers are accustomed to and comfortable with.

It’s not all about conversion at the bottom end of the purchase funnel – offline media can play a vital and very effective role in driving prospects into the funnel in the first place. The key is to understand your audience, what media they consume and how, understand your product and the best environment in which to showcase it and understand exactly what your competitors are doing. Of course, collecting data on what is driving sales is key – but as you’re likely to be recording only what is happening at the sharp end of the purchase funnel it’s just one of the factors you should be taking into account.

Share and Enjoy:
  • Twitter
  • LinkedIn
  • Facebook
  • Google Bookmarks
  • Tumblr
  • email
  • Print

By: Graham Painter